Sisu – The Beating Heart of being Amazing Every Day

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Sisu – The Beating Heart of being Amazing Every Day

While I am very grateful for his gift, it has caused my mind to begin to explore it’s vast potential and it has distracted me from doing anything else. On a Saturday. You see as part of my Be Amazing Every Day programme, there is an instruction (buried within it, as an embedded command), to read more (and watch) more than you thought possible. It works for me too and James has woken this desire to fully understand this word. My reading has created new neural pathways, new thought processes and is a paradigm shift.

So I invite you to begin your journey of discovery by reading the amazing poem, Invitation by Oriah Mountain Dreamer (even if you have read it before). Buried within this inspiring and challenging poem are the beautiful lines,

It doesn’t interest me to know where you live or how much money you have. I want to know if you can get up, after the night of grief and despair, weary and bruised to the bone, and do what needs to be done to feed the children.

This could be described as a form of Sisu, a Finnish word that cannot be translated properly into the English language. If you had to translate it, it might evoke determination, bravery, resilience, perseverance and hardiness. It also could mean to act rationally in the face of adversity and remain functional when the only logical thing would be to run away or hide. Staying top left for those in the know.

There is no doubt that the term Sisu dates back hundreds of years – it has a bleak tradition. The modern and more positive concept of Sisu arose originally out of the harsh and violent conditions under which Finns had to survive throughout their history, and it can be seen as a product of these conditions.

It is often described as the essential character of the Finnish nation. Mika Hakkinen (one of the world’s greatest motor racing and Finnish through and through). He describes Sisu in an episode of the now defunct BBC programme, Top Gear. He is training James May (aka Captain Slow) to drive a rally car and takes time out to define the term (you can skip to 4:30 to 5:10).

 

The origins and etymology of the word is derived from ‘sisus´, which quite literally refers to the physical internal organs of a human or animal body (literally its ‘guts’), or it can simply mean the interior of an object.Whereas ‘having guts’ primarily refers to displaying the courage and audacity to do something risky, ‘having Sisu’ has the added dimension of doing so with integrity, honesty and humility.

Eminem – Guts Over Fear ft. Sia (contains some (strong) swear words) – is a powerful, visceral description of Sisu.

Sisu is about taking action against the odds and displaying courage and resoluteness in the face of adversity. Sisu is not so much about individual acts but is an entire way of life, a life philosophy. It is often used (sometime inappropriately) to refer to athletes, soldiers and national heroes. More generally to anyone who endures stress in their daily lives or who chooses to stand up against injustice. From Rosa Parks and Nelson Mandela to the recent Noble prize winner Malala Yousafzai – take the time to watch and listen to her amazing Nobel Peace Prize Speech (contains no swear words and is amazing in every way):

The surprising thing is that hardly any empirical research has been done to explore the meaning of this construct as a possible psychological strength resource, and it has long seemed to have a somewhat elusive nature. Sisu might be at the basis for the growth of aspects of Positive Psychology. Sisu as a psychological power potential was introduced for the first time in the 3rd World Congress on Positive Psychology in Los Angeles on 29 June 2013. Sisu is described as a psychological key competence which enables extraordinary action to overcome a mentally or physically challenging situation. Malala would surely be the very definition of Sisu.

Sisu also contributes to very understanding and being of Amazing Every Day. It needs noble discipline, a consistent, courageous approach toward challenges which at first seem to exceed our capacities. At the very heart of Sisu seem to be equanimity, something akin to vital force  and relatively high emotion regulation. Sisu is about fighting through a wall but without boasting about it.

The term ‘guts’and Sisu may be described as twins who were raised the same family, but who then wandered off on their own and developed their own unique characteristics. Maybe you need to have both to be Amazing every day.

So thank you James. You have changed my brain forever and you are Amazing. Lucky it’s a long weekend.

The Universe Conspiracy – Pronoia

And, when you want something, all the universe conspires in helping you to achieve it. ― Paulo Coelho, The Alchemist

I have been developing a unifying theory about success (I know that sound a bold claim) partly influenced by Philip K.Dick’s book, Do Androids Dream of Electric Sheep? First published in 1968, the book served as the primary basis for my favourite film Blade Runner. The novel is set in a post-apocalyptic near future, where Earth and its populations have been damaged greatly by nuclear war during World War Terminus. Most types of animals are endangered or extinct due to extreme radiation poisoning from the war. To own an animal is a sign of status, but what is emphasised more is the empathic emotions humans experience towards an animal. But there is a problem with my theory; it is developing too easily. Someone told me that it was ‘cool’ because the Universe was conspiring in my favour. I am suffering from pronoia apparently.

Joseph Heller’s line in Catch 22. “Just because you’re paranoid doesn’t mean they aren’t after you” – might have to be turned on its head for Hollywood star Susan Sarandon. “Just because you’re pronoiad, doesn’t mean they aren’t for you,” the actress might say. Susan Sarandon talked about her belief in ‘pronoia’ as she was revealing what a joyous experience it had been to make Cloud Atlas, the film adapted from the award-winning novel. Some might say this is nonsense because it is a Hollywood actress telling us this ‘fact’.

Pronoia is defined as the opposite state of mind as paranoia: having the sense that there is a conspiracy that exists to help the person. It is also used to describe a philosophy that the world is set up to secretly benefit people. Almost a Zippie mantra promoted by Saradon. A Zippie is a person who does something for nothing. Any supporter of free culture, free food, free books, free software is a Zippie – and the Universe conspiring a central belief.

But does it make the proposition wrong? As students of logic should know, not every appeal to authority is a fallacious appeal to authority.  A fallacy is committed only when the purported authority appealed to either does not in fact possess expertise on the subject at hand, or can reasonably be supposed to be less than objective.

Hence if you believed that PCs are better than Macs entirely on the say-so of either your technophobic orthodontist or the local PC dealer who has some overstock to get rid of, you would be committing a fallacy of appeal to authority — in the first case because your orthodontist, smart guy though he is, presumably hasn’t much knowledge of computers, in the second case because while the salesman might have such knowledge, there is reasonable doubt about whether he is giving you an unbiased opinion.

But if you believed that PCs are better than Macs because your computer science professor told you so, there would be no fallacy, because he presumably both has expertise on the matter and lacks any special reason to push PCs on you.  That doesn’t necessarily mean he’d be correct, of course; an argument can be mistaken even if it is non-fallacious. Similarly, not every ad hominem attack — an attack against the man or women — involves a fallacious ad hominem.  Attacking the person can be entirely legitimate and sometimes even called for, even in an argumentative context, when it is precisely the man / women whom is the problem.

Attacking a person involves a fallacy when what is at issue is whether some claim the person is making is true or some argument he is giving is cogent, and where the attacker either

  • essentially ignores the question of whether the claim is true or the argument cogent, and instead just attacks the person giving it or
  •  suggests either explicitly or implicitly that the claim can be rejected false or the argument rejected as not cogent on the basis of some irrelevant purported fault of the person giving it.

So the question arises – does pronoia exist, ignoring who told us it might?. I have been exploring the idea that it if you do the right thing often enough, good things happen. The sneaking suspicion others are conspiring to help you and you them. Pronoia is also a prevalent theme in the 1988 novel The Alchemist, by Paulo Coelho. In it, the protagonist, a young boy is told by an older man to pursue his dreams.

He tells the boy, “When you want something, all the universe conspires in helping you to achieve it.” The book also deals with omens, signs that the universe wants the boy to follow a specific path, which will lead to his goal of fulfilling a dream.

The writer and Electronic Frontier Foundation co-founder John Perry Barlow defined pronoia as the suspicion the Universe is a conspiracy on your behalf.The academic journal “Social Problems” published an article entitled “Pronoia” by Fred H. Goldner in 1982 (vol 30, pp.82-91). It received a good deal of publicity at the time including references to it in Psychology TodayWired Magazine published an article in issue 2.05 (May 1994) titled “Zippie!”. The cover of the magazine featured a psychedelic image of a smiling young man with wild hair, a funny hat, and crazy eyeglasses. 

The simplest definition of pronoia may be to say that it is the opposite of paranoia. A person suffering from paranoia suspects that persons or entities (e.g. governments / deities) conspire against them. A person enjoying pronoia feels that the world around them conspires to do them good.

The principal proponent of pronoia in the 21st century has been the astrologer, writer, poet, singer, and songwriter Rob Brezsny. Brezsny’s book Pronoia Is the Antidote for Paranoia: How the Whole World Is Conspiring to Shower You with Blessings, published in 2005, explores the philosophy of pronoia.

 

Can we reject it on the basis of the non expert status of the writer? Well maybe we can relax and suspend our disbelief and imagine that if we do good things –  good things may happen to us in return. Maybe it does not matter in the long run. No act of kindness (no matter how small) is ever wasted.

Be Amazing Every Day.

How to chop wood then carry water.

Smile, breathe and go slowly but don’t look back in anger, I heard you say. This combination (mash-up) of two quotations (one from Oasis and one from Thich Nhat Hanh)  is having a profound influence on my life at this moment. You see, I am listening to Oasis and reading The Art of Power and loving both. In this moment, right now – they matter deeply and profoundly to me.

I have come across many clients who are living in anger and hate (living in the past) and are only looking forward in fear and towards perceived uncertainty. I have learned a great deal over the last few years about looking around and being totally aware. Right now. You see for me anger, hate, resentment, fear, jealously, envy, worry, doubt, mistrusting, conflict – these are all things that can feel very real at that (this) time. At the time I was experiencing them, they were the frame for my world. However, they are of the mind and just excuses to hang on to yesterday or to live in tomorrow.

Thich Nhat Hanh is one of my stronegest influencers in the last ten years. He is a Vietnamese Zen Buddhist monk and peace activist.  His key teaching is that, through mindfulness, we can learn to live happily in the present moment—the only way to truly develop peace, both in one’s self and in the world. Thich Nhat Hanh has published over 100 titles on meditation, mindfulness and engaged Buddhism, as well as poems, children’s stories, and commentaries on ancient Buddhist texts. He has sold over three million books, some of the best-known include Being PeacePeace Is Every StepThe Miracle of MindfulnessTrue Love and Anger.

His writings offered me some very practical methods of bringing mindfulness and loving kindness to the very centre of my being. You don’t need to be a Buddhist or spiritual to benefit from his teaching and learning this technique.

If you haven’t come across him before, here is a quick biography. Thich was born in Vietnam in 1926.  He became a Buddhist monk at the age of sixteen. During the Vietnam War, Thich chose to help villagers suffering from the bombings and the aftermath of war rather than to sit and quietly meditate in his monastery.  In the early 60’s he founded the School of Youth Social Service, rallying near 10,000 student volunteers to rebuild homes, organise agricultural cooperatives, and re-establish order in the lives affected by the ravages of war.During travels to the United States during the 1960’s, Thich spoke for peace in Vietnam.  During one of his visits he spoke with Martin Luther King, Jr and convinced him to oppose the Vietnam War publicly.  This helped to galvanise the peace movement that continued through the 70’s and until the war was finally ended.  In 1967 Dr. King nominated Thich Nhat Hanh for the Nobel Peace Prize.

So Sally can wait, she knows it’s too late as we’re walking on by /Her soul slides away, “But don’t look back in anger”, I heard you say. –

What I have come to accept (it has taken a lifetime) is that being present is an experience everyone should aim for, every day. It is a time when I feel completely at peace with the moment  I am in, right now. It is the basis of being amazing every day. If you get in the habit of being present, then you may notice some (or all) of what I have noticed –

  • I have feelings of intense calmness (only good eustress).
  • I notice I am smiling more (as do other people).
  • I am kinder to myself (physically and emotionally).
  • I am trying to be kinder to other people (with no motive – altruism).
  • I am not rushing as much to meetings (I am not late, but not early).
  • My reflexes are faster and I join the dots quicker.
  • My mind is clearer and this clarity solves problems.
  • I am more decisive and take better decisions.
  • I know what I want, right now.
  • I know what is right for me, right now.
  • I am better at public speaking, training, coaching and performing.
  • My confidence is deeper without arrogance.
  • I am dealing with death and life as equals.
  • I know and accept that am not perfect – but I am becoming more real.
  • I accept I have many faults and I own them (I eat too fast for one thing).
  • I feel stronger and more passionate about making a difference.
  • I am quieter and read more.

The old Zen standby, chop wood, carry water simplifies this to a feeling of not multi tasking or running faster, yet getting nowhere. I can now see how the past keeps creating my future, and when I am conscious of this, I get to make another choice. I get to forgive the past and embrace the now. When I was living in the past or future, I missed out on the freedom and peace in the now. Lately, I am becoming aware much sooner and quicker when this happens.

The simple truth is being present is when you choose to focus on a particular time frame. There are only three possible time frames: past, present and future. Once you become aware of the thoughts you are having and the content of those thoughts, you will notice which timeframe you are in at any given time. You will begin to notice how often your thoughts and feelings are focused on the past or the future. These thoughts are riddled with judgments, comparing the past or future to your present situation.

Most busy people spend so little of their time being fully present. The rest of the time, they drift in and out as there attention wanders. Your mind may even seem to be out of your own control. How can you be more present?

I start with the power of the breath. By taking many slow rhythmic, even breaths, I concentrate on this cycle; no gaps or holding the breath. Some people say do this through the nose, others through the mouth. I don’t mind as long as it is slow, rhythmic and even. Breath, along with change, is the only constant. I believe being present starts with the breath.

Now take a moment to consider what are you doing right now.  Consider, as a correspondence to that moment of suspended breath-time, what you’re doing right at that moment.

  • Are you ‘just’  reading this post?
  • Where are your thoughts?
  • What are you thinking about?
  • What are your emotions?
  • Where are your hands?
  • What is the time?
  • Is it moving slowly or fast?
  • So you are reading – that’s it…so, just read.

Part of the answer to being present is to learn how to become a ethnographic observer. A witness if you will. Become a witness to becoming aware of what you are doing – exactly what you are doing – in any given moment. Try to observe it, name it and stand away from it. When we cling to a now rather than simply bearing witness to it and letting it pass by, we become trapped in time as it passes.Then develop the routine of letting the rest go; much like bearing witness, whatever is not there in that moment let go.

Be there, right there, right then.

Then gently come back to the breath, when the world or your thoughts begin to again intrude, simply come back to the breath. The constancy of breath can create the constancy of presence for us, if we choose to show up. The act of being present is, in a sense, a meditation without meditating. The stillness here, though, comes from action – breathing, attending, witnessing, releasing and breathing again. This simple cycle can profoundly change the way that you experience our world.

Be Amazing Every Day

Go slowly, smile, breath (slowly evenly and rhythmically) and don’t look back in anger. Chop wood. Carry water.

 

Which is better: Aggression or Collaboration?

It must be obvious surely? Or perhaps a trick question? Well the answer is not as obvious as you may think. Human beings probably have killed in war more members of their own species than any other animal species on this planet. It is undeniable that ours is a pretty aggressive species when compared to the rest of the animal kingdom. Aggression and war are hard-wired into the brain, but so are acceptance, empathy and collaboration. But which is better? There’s only one way to find out: FIGHT! is a recurring feature within Harry Hill’s TV Burp.

The term aggression comes from the Latin aggressio, meaning attack.Every night on the news there are reports about murders, wars and rapes. You might want to start by stop watching the news. But the news isn’t the only place where people encounter violent or aggressive behaviour. We see it at work, while commuting, on the tube and in the home. You can observe it in queues, shops offices and in sport. It starts in the school yard and grows as we get older.


I am a huge fan of Psychologist Robert Plutchik, whom identified eight primary emotions which he coordinated in pairs of opposites: joy versus sadness; trust versus disgust; fear versus anger and anticipation versus surprise. He created the 2D wheel and a conical 3D version in 1980 as a tool for understanding his psycho-evolutionary theory of emotion. Intensity of emotion and indicator colour increases toward the centre of the wheel and decreases outward. At the centre terror becomes fear and then apprehension; ecstasy becomes joy and then serenity. Secondary emotions are displayed as combinations of the primary ones. The cross over and closeness is revealing when we look at our emotions towards aggressiveness.

Researchers in ethology (which is the scientific and objective study of animal behaviour under natural conditions) believe that aggression confers some sort of biological advantages. It all comes down to economics and the notion that aggression, much like anything else, has benefits and costs. Aggression may help an animal secure territory, including resources such as food and water. Aggression between males often occurs to secure mating opportunities, and results in selection of the healthier/more vigorous animal. Aggression may also occur for self-protection or to protect offspring.

Konrad Lorenz stated in his 1963 classic, On Aggression, that human behaviour is shaped by four main, survival-seeking animal drives.Taken together, these drives—hunger, fear, reproduction, and aggression—achieve natural selection. Well maybe. Humans share aspects of aggression with non-human animals, and have specific aspects and complexity related to factors such as genetics, early development, social learning and flexibility, culture and morals. What are these benefits and costs of aggression? Aggression between groups of animals may also confer advantage; for example, hostile behaviour may force a population of animals into a new territory, where the need to adapt to a new environment may lead to an increase in genetic flexibility.

It is interesting to note that during the Cold War, politicians on both sides used their belief that war was highly likely to justify the manufacture and deployment of more and more nuclear weapons. Yet the belief in the near inevitability of war makes war more likely. In 1978 Harvard biologist E. O. Wilson published a ground breaking book On Human Nature. The book tries to explain how different characteristics of humans and society can be explained from the point of view of evolution. Aggression is, typically, a means of gaining control over resources. Aggression is, thus, aggravated during times when high population densities generate resource shortages. According to Richard Leakey and his colleagues, aggression in humans has also increased by becoming more interested in ownership and by defending his or her property

With increased understanding of the relations between genes and environment behavioural scientists have acquired a deeper understanding of the bases of aggression than was previously possible. The brain is awash in chemicals, including hormones and neuro-transmtters that accentuate or dampen its responses and influence its organisation and operations. Neurotransmitters are chemicals that relay, amplify, or modulate signals that are sent between neurones and other cells.There are many different hormones and neurotransmitters, of which the most important are glutamate and GABA, which excite and modify synapses. From all of the possibilities explored and the theories made, you might think that there has been a conclusion made about exactly where aggression originates as well as what could incite a particular aggressive action, but there has not been. However the following compounds seem to be most active:

  • Adrenalin, which triggers the fight or flight response
  • Testosterone, which stimulates aggression
  • Oxytocin which instills trust, increases loyalty, and promotes the tend and befriend response
  • Oestrogen, which triggers the release of oxytocin
  • Endorphins, which reinforce collaborative experiences with pleasure
  • Dopamine, which generates a reward response and fortifies addiction
  • Serotonin, which regulates moods
  • Phenylethylaline, which induces excitement and anticipation
  • Vasopressin, which encourages bonding in males in a variety of species

Out of the last few years of neurophysiological research has emerged a new hope that solutions may indeed be found to the chemical and biological sources of aggression. But there is a caveat. While War has yet to be reduced to a simple set of deterministic biochemical events taking place exclusively within the brain, research clearly demonstrates that basic neurological processes provide all of us with alternative sets of instructions that lead either toward impasse or resolution, stasis or transformation, isolation or collaboration. While no one really knows the exact causes of aggression or if it can even be said that there is one thing that causes it. So, although, there may not be one conclusive answer to why people are aggressive, it doesn’t mean that a combination of theories can’t be right or that someday, researchers will find the answer.

The Cold War and the resonant fear of nuclear fear is now largely over, but old wars continue and new ones have been initiated in many parts of the world. You may hear that the waging war as an inevitable consequence of human nature. This attitude is not only dangerous in encouraging the view that war is the method of choice for settling disputes, it is also very wrong. To get the right answer requires not only a profound understanding of how the brain works, but a global shift in our attitude toward conflict, an expanding set of scientifically informed techniques, a humanistic and democratic prioritisation of ethics and values.

We don’t need a fight to know, we need to begin with a willingness to start with ourselves.

Be Amazing Every Day.

Innovate and Cry

I made someone cry at work the other day. I did not mean to, in fact I was trying to encourage them. I am sorry, I was wrong.

I have seen something more dramatic happen in the last few months. The truism innovate or die is being challenged. Lasting success is more rare than ever, as the innovation rate rises and competition gets tougher. So, how do you keep up with the increasing complexity and innovation in the market? The most natural way, of course, is to unleash the innovative potential of the organisation. Which can be very painful. To do so, a creative climate is a necessity, but far from enough. Innovation excellence requires shared language, processes and platforms too.

Explore, play and create novelty.Innovation as an expression of human creativity and lateral thinking, is not the result of economic development, but rather the source of sustainable economic and social progress. I am privileged to be working at the cutting edge of empirical service innovation and it is very exciting. In restaurants and hotels I work closely with, I see that they are constantly attempting to find innovative ways to serve customers more effectively and efficiently. My experience of seeing innovating in a service business, is that it seems to work best if the innovations are:

  • aligned with you why or purpose,
  • meet (and predict) a future consumer need and
  • can be delivered by empowered staff.

Now more than ever, innovation is seen as key to growth, to acquiring and sustaining competitive advantage, and to building shareholder value for the long term. But is innovation deflecting us away fro giving excellent service? Of course service systems are the dynamic configurations of people, technologies, organisations and shared information that create and deliver value to customers, providers and other stakeholders.

I see the innovation process fast becoming more open and more global. Setting up shop in local markets around the world and getting customers more involved in innovation efforts are now a vital part of any successful innovation effort.The rising significance of service and the accelerated rate of change mean that service innovation is now a major challenge to all business sectors. Innovation is forward looking. Solving yesterday’s problems is important, but not innovative. Copying what others do well is often a good approach, but not innovative.

Hotels, restaurants and the service industry form a growing proportion of the world economy and are becoming central to the way businesses, governments, families and individuals work. Innovation, a term applied almost exclusively to technologies in the past, is increasingly used in relation to service systems. Ideas of service are, of course, not new. However, the scale, complexity and interdependence of today’s service systems have been driven to an unprecedented level, due to globalisation, demographic changes and technology developments. Over the course of modern history, innovation has proved fundamental for formal organisations. In the past decades, as market competition intensified and the business environment grew in complexity and uncertainty, innovation became essential not only to an organisation’s performance, as several studies have demonstrated, but to its very existence and survival.

Innovation can be seen as a new or improved ways of designing and delivering services. This may include innovation in service delivery systems, though often this will be regarded instead as a service product innovation. Innovation of this sort may be technological, technique or expertise-based. While radical innovation can be viewed as market driving idea which comes from the leader’s vision of market opportunity, the incremental innovation from the service team is equally powerful. Just don’t make them cry.

It is surely true that every company, in every industry, needs an innovation strategy. This can be a high-tech product innovation, packaging innovation in consumer goods, or process innovation at financial services companies. But this requires a zoom out then zoom in approach. This results in a new challenge to service innovation, the real-time nature of introducing new services. The service cannot be tested in a laboratory. At minimum it must be pilot tested with real guests in a real hotel. Real clients in the restaurant. Even though innovations are desirable, the customers and organisation may resist them. And that can be dangerous ground and can produce some negative feedback on social media.

My passion for excellence requires that innovation is most successful in service operations that seek the support of employees for innovations and, beyond that, encourage employees to participate in a culture of innovation. Many individual strands of knowledge and expertise relating to service systems already exist, but they often lie in unconnected silos. Perhaps my favourite expression,

Learn, Love, Laugh, Cry and Innovate.

I will try not to make anyone else cry tomorrow.

Be Amazing Every Day.

#1 Public Speaking Secret

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I am aiming to be one of the best public speakers around. Arrogant? Maybe. But I am working hard to be the best I can be, using fanatical discipline, productive paranoia and the BAED training programme (see card at end of this article). By breathing slowly, rhythmically and evenly, reading more than I thought possible and learning more than I thought possible. But to be a truly great public speaker you need to exude passion. One of the most famous catchphrases of motivational guru Tony Robbins is, live with passion! He is spot on (of course) and that is how we all should live. That is also how we should all speak, with true passion. As a professional speaker, if you lack this passion, you’ll never fully convert your audience members to your point of view, no matter how much innovation, how exciting, how revolutionary, or invigorating your topic may be.

So what is true passion in public speaking? Passion is about being authentic and charismatic. Passion is also an exchange of energy. It’s about emotional connection with your audience. It encompasses truth and vulnerability. Passion is not easy to accomplish. We don’t fully trust people until we’ve seen them get emotional (angry, sad, ecstatic) because these moments allow us to take the measure of their values.

My 3 secrets (and for any aspirational speaker) for success are:

  • Purpose
  • Passion
  • Presence

You’ve got to show up and be present in order to reach people through communication, and that takes passion. Otherwise, don’t bother. The most important thing is being passionate about what you’re doing and always give it your all. That is the key to success. Under the right conditions, you and your audience can feed off each others’ passion and excitement, and you’ll create something special that will change their lives and yours.

So if you run your own business, you know that at some point or other, in some capacity, you’ll need to be able to speak in front of a crowd. The word, enthusiasm, derives from a Greek term that translates as possessed by a god. In English, this means you’re inspired, given breath, by whatever you passionately believe in and your business is your passion. Allow it to come out in your speech and your actions. Whether your audience is one or one thousand, one thing does not change: that passion for your business.

My advice is to do everything you can to transform your presentation from ‘ordinary’ to ‘unforgettable’ and it all starts with doing simple things well:

  1. Loving Your Topic. Find the one thing that makes your heart sing about your presentation and that will elevate your passion on topics you don’t care about. If you can’t believe in the topic so intensely you love to talk about it, then you’ll have trouble communicating your points to the audience. At the very least, find some aspect of it you can learn to love: a key takeaway, strategy, or story that makes your heart sing. Believe in what you’re saying, because most audiences can detect a fake almost instantly. Prepare carefully, and understand the topic so well you can’t help but be enthusiastic about it.
  2. Live Your Passion. Whether you love your topic or want to run it over with a rusted-out pickup truck, you need to believe in what your saying. This strikes at the heart of authenticity. If you believe in your message, your audience will believe in it too.
  3. Exude That Passion. The point of being a passionate speaker is to serve your audience. I’m always infinitely grateful for whoever will give me an hour of their time to listen to me speak. It’s important to keep your audience’s best interest in mind. It’s critical to serve them. It’s vital to not waste their time. Think what are your giving them. Enthusiasm requires energy, so give it everything, every time.

Sincerity of emotion shows up in nonverbal conversation through, perhaps surprisingly, stillness and openness. While the strong passions like anger, joy, excitement of various kinds, can all be signaled with energetic body movements, sometimes extreme stillness can be just as effective. Think of it like the voice where the point is to establish a baseline and then vary that to exhibit the emotions.

Great actors have something they call the offstage beat that they use just before they go onstage. Mediocre actors just walk on and deliver their first lines. But the great ones are already inhabiting the character offstage before they go on. The result is a fully believable character, and one you can’t take your eyes from. You need to develop a little of the same magic, and the way to do it is to prepare, just before the communication, not only what you’re going to say but how you feel about it: strongly, fully, and with all your physical being. Breathe – slowly, rhythmic and even. That, after all, is where passion originates. And that’s how you radiate passion, align the two conversations, and convince audiences large and small of your authenticity.

Being a passionate speaker (and one of the best) is a brilliant, noble and fantastic goal. If you love your topic, believe in your message and that it is the only message for those people, and finally give the audience the respect they deserve. You are on your way to passionate speaking. If you do it with enough conviction, you will be charismatic.

I will be Amazing Every Day.

Be Amazing by Thin Slicing

This is truly amazing: the latest neuroscience research reveal that our decisions are made 7 seconds before we become aware of them. We already know that within 7 seconds of meeting people decide all sorts of things about them, from status to intelligence to promiscuity. But this new research questions the very notion of free will.

When you meet a new business acquaintance for the first time you do some quick brain references and heuristics (short cuts). It could be when you first meet your new boss, a recent addition to your team, or a potential client you want to sign up. There are lots non verbal clues that your brain scans for to make these decisions. In fact, studies have found that nonverbal cues have over four times the impact on the impression you make than anything you say. The moment that someone sees you, his or her brain is asking as a hard wired survival mechanism:

  • Are you different?
  • Are you someone to approach or to avoid?
  • Are you friend or foe?
  • Do you have status and authority?
  • Are you trustworthy, competent, likeable, confident?

Indeed people decide on your trustworthiness is judged in a tenth of a second, or less based on your facial appearance. The Princeton researchers found this out by giving one group of university students 100 milliseconds to rate the attractiveness, competence, like-ability, aggressiveness, and trustworthiness of actors’ faces. Members of another group were able to take as long as they wanted. While other traits differed depending on time spent looking, trustworthiness was basically the same.

Psychologists call it thin slicing, the ability to find patterns in events based only on narrow windows, of experience.The term seems to have been coined in 1992 by Nalini Ambady and Robert Rosenthal in a paper in the Psychological Bulletin. One of the most popular books on thin-slicing is Blink written by Malcolm Gladwell. In this book, the author goes through and describes interesting examples and research which exploit the idea of thin-slicing. John Gottman, a well-known marital expert, describes how within an hour of observing a couple, he can gather with 95% accuracy if the couple will be together within 15 years. His accuracy goes down to 90% if he observes the couples for 15 minutes, supporting the phenomenon of thin-slicing.

Even more intriguingly, neuroscientists at the Max Planck Institute for Human Cognitive and Brain found that decisions are made before you know. In the experiment participants could freely decide if they wanted to press a button with their right or left hand. Using fMRI, researchers would scan the brains of the participants while all of this was going on in order to find out if they could in fact predict which hand the participants would use before they were consciously aware of the decision. By monitoring the micro patterns of activity in the front polar cortex, the researchers could predict which hand the participant would choose 7 seconds before the participant was aware of the decision.What might this mean, then, for the nebulous concept of free will? “We think our decisions are conscious, but these data show that consciousness is just the tip of the iceberg,” says John-Dylan Haynes, a neuroscientist at the Max Planck Institute for Human Cognitive and Brain Sciences in Leipzig, Germany, who led the study.

What does this mean for you? Well, be aware that people pick up your attitude instantly (less than a second). Before you turn to greet someone, or enter the boardroom, or step onstage to make a presentation, think about the situation and make a conscious choice about the attitude you want to embody. I encourage people to use their eyes first. Looking at someone’s eyes transmits energy and indicates interest and openness. While you do this slowly raise your eyebrows. Open your eyes slightly more than normal to simulate the eyebrow flash that is the universal signal of recognition and acknowledgement.

There a universal truth about the power of the smile. A smile is an invitation, a sign of welcome. Condition yourself to stand tall and move slowly. Status and power are nonverbally conveyed by height and space. Standing tall, pulling your shoulders back, and holding your head straight are all signals of confidence and competence. Leaning forward shows you’re engaged and interested. But be respectful of the other person’s space. That means, in most business situations, staying about two feet away.

Some people believe that thin slicing causes the phenomenon known as déjà vu as they happen within the same time frame of thin-slicing and might also have a direct correlation. So even if you think you have heard this all before, every encounter, from conferences to meetings to training sessions to business lunches, presents an opportunity to meet people, network, and expand your professional contacts by making a positive first impression.

You’ve got just seven seconds, but if you handle it well, seven seconds are all you need. But, I do find it a bit disconcerting that decisions are made by unconscious me 7 seconds before conscious me. Better still read my card below:

Be Amazing Every Day.

Your Vast Prediction Machine

Think of the brain as a vast prediction machine. I drove my car to the station this morning; what colour is it?The brain’s desire to know the answer (I don’t have a car but to help your brain, let’s call it red) and indeed what the future holds in general is a powerful motivator in everyday life. We know that massive neuronal resources are devoted to predicting what will happen each moment.

Using research by the neuroscientists at Cal Tech it is becoming clearer that the brain needs to resolve some difficult and seemingly opposing issues to thrive.

Much is known about how people make decisions under varying levels of probability (risk). Less is known about the neural basis of decision-making when probabilities are uncertain because of missing information (ambiguity). Yet we know the brain loves certainty. This is the assurance you can avoid pain and gain pleasure (or even comfort). Some people pursue this need by striving to control all aspects of their lives, while others obtain certainty by giving up control and adopting a philosophy, faith or belief system.

Your brain is doing something quite remarkable right now. There around 40 environmental cues you can consciously pay attention to right now. Remember we have at least 27 senses (see here). Subconsciously this number is well over two-million. That’s a huge amount of data that can be used for prediction. The brain likes to know what is going on by recognising patterns in the world. It likes to feel certain. We learn much more than we ever consciously understand. Most of the signals that are peripherally perceived enter the brain without our awareness and interact on unconscious levels. This is why we say that learners become their experience and remember what they experience, not just what they are told.

Jeff Hawkins inventor of the Palm Pilot and more recently founder of a neuroscience institute explains the brain’s predilection for prediction in his book (On Intelligence),

Your brain receives patterns from the outside world, stores them as memories, and makes predictions by combining what it has seen before and what is happening now… Prediction is not just one of the things your brain does. It is the primary function of the neocortex, and the foundation of intelligence.

Meaning is not always available on the surface. Meaning often happens intuitively in ways that we don’t understand. So that, when we learn, we use both conscious and unconscious processes. In teaching, you may not reach a student immediately, but two years later he / she may be somewhere else and suddenly join the dots and get it.

The brain requires at the same time as this certainty a measure of uncertainty, causing variety. This is to avoid the boredom reflex and requires our brain to look for distraction. The evolution of play and creation of novelty stem from this quest for uncertainty. The need for the unknown, for change and new stimuli also makes us feel alive and engaged. This is in part caused by the hunger for information, just for the sake of it. Often that information doesn’t make us more effective or adaptive, it just reduces a sense of relative uncertainty.

Your brain loves a quick burst of dopamine we get when a circuit is completed. It feels good – but that doesn’t mean it’s good for us all the time. All of this explains many otherwise strange phenomenon. Knowing that we automatically avoid uncertainty explains why any kind of change can be hard – it’s inherently uncertain. It explains why we prefer things we know over things that might be more fun, or better for us, but are new and therefore uncertain. It might also explain why we prefer the certainty of focusing on problems and finding answers in data from the past, rather than risking the uncertainty of new, creative solutions.

This means that we are naturally programmed to search for meaning. This principle is survival oriented and is the basis of why your brain wanted to know the colour of my car (which I don’t have). The brain needs and automatically registers the familiar while simultaneously searching for and responding to additional stimuli.

We want to know what things mean to us. The brain likes to think ahead and picture the future, mapping out how things will be, not just for each moment, but also for the longer term. The paradox of certainty and uncertainty combined with significance and meaning.

Be Amazing Every Day.

Innovation is full of Paradox.

Whoever Makes the Most Mistakes Wins.

Tom Peter’s again, right on the money. Paradox can prove to be very revealing about human nature and leadership. Nobel Prize winner Niels Bohr was a Danish physicist who made foundational contributions to understanding atomic structure and quantum theory. He once said, ‘Now that we have met with paradox we have some hope of making progress.’ 

At the most basic level, a paradox is a statement that is self contradictory because it often contains two statements that are both true, but in general, cannot both be true at the same time. What generates real innovation is actually understanding why (and how) paradox can inspire people.

The origins of innovation can be found in the evolution and development of the neocortex. These higher centres of the human brain are the source of abstract thought and also our very human quality of learning from failure. The ability to Explore, Play and Create Novelty in a safe environment becomes critical. The word ‘innovate’ can be traced all the way back to 1440. It comes from the Middle French word [which apparently on my Linkedin profile is something I am an expert in] ‘innovacyon’, meaning ‘renewal’ or ‘new way of doing things’. This echoes Peter Drucker’s brilliant reflection on innovation,

Change that creates a new dimension of performance.

The act of introducing something new (innovation) begins with an internal brain process. We can look at where by using tools like fMRI to determine which areas ‘light up’ during the process but it’s origin is unclear. Somewhere there is spark, a neuro-chemical reactions and the beginning of the fascination over an idea. This state of innovation, constant fascination and being intensely interested in something, is a primitive survival mechanism that might not help survival (you might eat the wrong killer berry). Yet by making a safe environment, where we can explore, play and create novelty we create a spark that both motivates and innovates.

Daniel Pink beautifully describes (in his book Drive) the paradox of money as a motivator (watch the surprising results it delivers). Companies need to allow more autonomy and self direction. That’s why Google gives its workforce 20% of their time to explore projects on their own. That’s why 3M and W.L. Gore do something similar. They know that the root of innovation is fascination and failure.

Wise leaders accept their setbacks as necessary footsteps on the path towards success. In The Innovation Paradox, Richard Farson and Ralph Keyes argue that failure has its upside, success its downside. These two are not as distinct as we imagine. They co-exist, are even interdependent. Both are steps toward achievement.

It’s not success or failure, but success and failure.

Every company worth knowing has identified innovation as a core competency needing to be developed. However a large percentage of our time and our organisation’s energy is necessarily spent on activities that don’t require innovation. We also know that scaling up an innovation depends on the operation of relatively routine tasks and processes, many of which are in place and already have been proved effective. What’s needed in organisations whom aspire to a culture of innovation, is the energy to create a spark and then embrace success and failure as equals.

The key to the innovator paradox then is the development of this neurochemical spark within people. So what sparks people? If you do some analysis of the most creativity and innovate people in history, you will find that the spark lies deep in their brain. They are able to be curious and creative. They become fascinated, even obsessed by ideas. While it can certainly be supported by systems, it can never be reduced to systems. Because that’s where innovation starts, with the innovator and the inspired individual, compelled by their DNA to make a difference. Then all that person needs is from you is time, some resources, meaningful collaboration, and periodic reality checks from someone who understands what fascination is all about.

One’s only rival is one’s own potentialities. One’s only failure is failing to live up to one’s own possibilities. In this sense, every man can be a king, and must therefore be treated like a king. – Abraham Maslow

If you study the lives of people who have had those Eureka moments, you may well note that their breakthroughs almost always came after extensive periods of intense, conscious effort. They worked, they struggled, they explored, played and created novelty. They gave up, they recommitted and then the breakthrough came, often at unexpected moments. The conscious mind works overtime in an attempt to solve a problem or achieve a goal. Unable to come up with the breakthrough, the challenge gets turned over to the subconscious mind, which then proceeds to figure it out in its own, without time pressure and focus.

Coming up with the right question is at least half of getting the right answer. If you want a breakthrough idea, begin by coming up with a breakthrough question. Find the one that communicates the essence of what you’re trying to create. Perhaps Einstein said it best when he declared, Not everything that can be counted counts; and not everything that counts can be counted. He was referring, of course, to the part of the human brain that ‘knows’ intuitively; the part that is tuned in, connected, and innately creative.

If you, or the people who report to you, are not currently in a state of innate fascination, it’s time to turn things around. That is, of course if you really want to spark some innovation. Throughout history, the best managers and leaders always have allowed this special space of paradox and innovation to exist. Since failures so often lead to successes, and vice-versa, rather than try to sort these two out, wise managers focus on the innovation process and what can be learned from it.

What exists on the other side of failure, is fuel for your untapped creativity.

Be Amazing Every Day.

[If you don’t get this message, call me; if you do get it, don’t call. Spread the word.]

Wrong-Brained

Sometimes I just want to give up. I really don’t know why I bother with my epic quest for truth, science and reason.

You are such a right-brain thinker’, she yelled.

I probably should not have said she was so wrong. Maybe I should not have added that she was being a ‘meme sustaining poptart psychologist’ and ‘both neuro-scientifically and anatomically inaccurate’. Like the time she came in when I was watching the cricket and said, “It’s over” and I replied, “No, 3 balls left”.

Despite what you may have been told, you are not left-brained or right-brained. From books to television programs, you may have heard the phrase mentioned numerous times or perhaps you’ve even taken an online test to determine which type best describes you. From self-help and business success books to job applications and smartphone apps, the theory that the different halves of the human brain govern different skills and personality traits is a popular one.

According to this (wrong) theory of left-brain or right-brain dominance, each side of the brain controls different types of thinking. Additionally, people are said to prefer one type of thinking over the other. For example, a person who is labelled left-brained is often said to be more logical, analytical, and objective, while a person whom is labelled right-braine is said to be more intuitive, thoughtful, and subjective. So what exactly did this theory suggest?

The Right Brain Nonsense: According to the left-brain, right-brain dominance failed theory, the right side of the brain is best at expressive and creative tasks. Some of the abilities that are popularly associated with the right side of the brain include:

  • Recognising faces
  • Expressing emotions
  • Music
  • Reading emotions
  • Colour
  • Images
  • Intuition
  • Creativity

The Left Brain Nonsense: The left-side of the brain is (not) considered to be adept at tasks that involve logic, language and analytical thinking. The left-brain is often described as being better at:

  • Language
  • Logic
  • Critical thinking
  • Numbers
  • Reasoning

Too bad it’s not true. Short of having undergone a hemispherectomy (removal of a cerebral hemisphere), no one is a left-brain only or right-brain only person.In pop psychology, the theory is based on what is known as the lateralisation of brain function. So does one side of the brain really control specific functions? Are people either left-brained or right-brained? Like many popular psychology myths, this one grew out of observations about the human brain that were then dramatically distorted and exaggerated.

To try and put this to bed forever, a new two-year study published in the journal Plos One, University of Utah neuroscientists scanned the brains of more than 1,000 people, ages 7 to 29, while they were lying quietly or reading, measuring their functional lateralisation – the specific mental processes taking place on each side of the brain. They broke the brain into 7,000 regions, and while they did uncover patterns for why a brain connection might be strongly left or right-lateralised, they found no evidence that the study participants had a stronger left or right-sided brain network. Jeff Anderson, the study’s lead author and a professor of neuroradiology at the University of Utah says:

It’s absolutely true that some brain functions occur in one or the other side of the brain, language tends to be on the left, attention more on the right.

But the brain isn’t as clear-cut as the myth makes it out to be. For example, the right hemisphere is involved in processing some aspects of language, such as intonation and emphasis. Where has this come form because I am pretty sure you will have heard it? Experts suggest the myth dates back to the 1800s, when scientists discovered that an injury to one side of the brain caused a loss of specific abilities. The concept gained ground in the 1960s based on Nobel-prize-winning split-brain work by neuropsychologists Robert Sperry, and Michael Gazzaniga. The researchers conducted studies with patients who had undergone surgery to cut the corpus callosum – the band of neural fibres that connect the hemispheres – as a last-resort treatment for epilepsy.

They discovered that when the two sides of the brain weren’t able to communicate with each other, they responded differently to stimuli, indicating that the hemispheres have different functions.Both of these bodies of research tout findings related to function; it was popular psychology enthusiasts who undoubtedly took this work a step further and pegged personality types to brain hemispheres.

Brain function lateralisation is evident in the phenomena of right- or left-handedness and of right or left ear preference, but a person’s preferred hand is not a clear indication of the location of brain function. Although 95% of right-handed people have left-hemisphere dominance for language, 18.8% of left-handed people have right-hemisphere dominance for language function. Additionally, 19.8% of the left-handed have bilateral language functions. Even within various language functions (e.g., semantics, syntax, prosody), degree (and even hemisphere) of dominance may differ.

Additionally, although some functions are lateralised, these are only a tendency. The trend across many individuals may also vary significantly as to how any specific function is implemented. The areas of exploration of this causal or effectual difference of a particular brain function include its gross anatomy, dendritic structure, and neurotransmitter distribution. The structural and chemical variance of a particular brain function, between the two hemispheres of one brain or between the same hemisphere of two different brains, is still being studied.

Researchers have demonstrated that right-brain/left-brain theory is a myth, yet its popularity persists. Unfortunately many people are likely unaware that the theory is outdated. Today, students might continue to learn about the theory as a point of historical interest – to understand how our ideas about how the brain works have evolved and changed over time as researchers have learned more about how the brain operates. The important thing to remember if you take one of the many left brain/right brain quizzes that you will likely encounter online is that they are entirely for fun and you shouldn’t place much stock in your results. According to Anderson:

The neuroscience community has never accepted the idea of ‘left-dominant’ or ‘right-dominant’ personality types. Lesion studies don’t support it, and the truth is that it would be highly inefficient for one half of the brain to consistently be more active than the other.

We love simple solutions (see also 21 days to break a habit) Human society is built around categories, classifications and generalizations, and there’s something seductively simple about labeling yourself and others as either a logical left-brainer or a free-spirited right brainer. The problems start, however, when the left-brained/right-brained myth becomes a self-fulfilling prophecy. What research has yet to refute is the fact that the brain is remarkably malleable, even into late adulthood.

It has an amazing ability to reorganise itself by forming new connections between brain cells, allowing us to continually learn new things and modify our behavior. Let’s not underestimate our potential by allowing a simplistic myth to obscure the complexity of how our brains really work.

Be Amazing Every Day.

Nielsen, J. A., Zielinski, B. A., Ferguson, M. A., Lainhart, J. E., & Anderson, J. S. (2013). An evaluation of the left-brain vs. right brain hypothesis with resting state functional connectivity magnetic resonance imaging.

Rogers, M. (2013).Researchers debunk myth of “right brain” and “left-brain” personality traits. University of Utah, Office of Public Affairs. Retrieved from http://www.plosone.org/article/info%3Adoi%2F10.1371%2Fjournal.pone.0071275