Are you ready to make a massive change and do something amazing everyday? The thing is, you can change and it is so easy; you can decide, right now, only to do excellent work and make those changes in your life, your business and train your staff. It all starts with some simple rules.
1. SERVICE IS EVERYONE'S JOB
We are all in Service.
That's right, all of us.
All the time.
Be Proud Of What You Do
'It's not my job' is not acceptable.
If you see a problem, take steps to correct or prevent it.
2. THE GOLDEN RULE OF SERVICE
Treat your customers the way you would want to be treated.
The customer is a person, not data.
3. EXCELLENCE, ALWAYS
From this nano second onwards, only do excellent work.
Think continuous improvement.
Quality means exceeding expectations.
Everyday be a service champion.
4. DO IT NOW, PLEASE
Do it on time, or sooner.
Pick Up The Phone.
Answer your own phone in three rings and give your name.
Return messages within 12 hours.
Customer calls / requests are not an interruption.
Servicing the customer is the purpose of our work.
5. LISTEN LISTEN LISTEN
LISTEN to your customers' needs and requirements.
Look for opportunities to improve.
Be Amazing Every Day.
Measure customer satisfaction.
Improve your emotional signature.
Design unique features into our products and services.